Eziwash Technologies

1. Introduction

Eziwash Technologies ("we", "our", "us") is committed to protecting the privacy and security of all personal information collected from our customers, end-users, and business partners. This Privacy Policy explains how we collect, use, store, and disclose personal information in connection with our Software-as-a-Service (SaaS) platform, associated hardware solutions, and related services.

By using our services or platform, you consent to the collection and use of your personal information as described in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

• Customer and end-user information: Name, email address, mobile number, and account login details, required for account creation.
• Platform usage data: Service usage logs, device identifiers, browser type, IP address, and software activity.
• Transaction information: Account balances and payment confirmations. We do not store credit card or bank account details. Payments are securely processed by our providers, Windcave and Ezidebit, both PCI Level 1 compliant.
• Support information: Correspondence, service requests, and technical support interactions.

Information is collected directly from users or their authorised representatives, in accordance with our registration terms and conditions.

3. How We Use Personal Information

We use personal information for purposes including, but not limited to:

• Managing your customer account and providing our SaaS platform and hardware services.
• Processing payments securely via Windcave or Ezidebit.
• Sending notifications, such as machine cycle completion, receipts, promotions, account updates, or service announcements.
• Monitoring, maintaining, and improving platform performance, reliability, and user experience.
• Supporting customers, end-users, and owners, and responding to inquiries.
• Preventing fraud or misuse of our services and equipment.
• Enforcing legal, contractual, and regulatory obligations.
• Protecting the security and integrity of our platform, systems, assets, data, and intellectual property.

We do not sell or trade personal information.

4. Payment Information

Credit card or bank account details are never stored on our systems. All payments are securely processed through:

• Windcave
• Ezidebit

All payment details are encrypted, and we never access your payment information without your permission. Only transaction confirmations and reference data are stored to reconcile accounts and customer balances.

5. Data Sharing and Disclosure

We may share personal information only in limited circumstances:

• Owners and on-site managers: For internal business purposes, reporting, customer support, and communication. They may contact you regarding your account, updates, promotions, or announcements.
• Service providers: Third-party providers supporting hosting, analytics, and technical services.
• Payment processors: Windcave and Ezidebit, both PCI Level 1 compliant.
• Legal obligations: When required by law, regulation, or legal process.
• Business transactions: In connection with mergers, acquisitions, or asset sales, subject to confidentiality obligations.

No data, credentials, system configurations, hardware identifiers, or database structures may be shared with third parties, including competitors, without express written consent from Eziwash Technologies.

6. Data Security

We prioritise the security and privacy of your data. Measures include:

• Technical, administrative, and physical safeguards to protect against loss, unauthorised access, or misuse.
• Single-tenant architecture for databases and application environments, ensuring complete data isolation for each owner.
• Restricted access to authorised personnel only.
• Point-to-point encryption for hardware terminals.

While we strive to maintain robust security, no system is entirely risk-free. Customers must protect their login credentials and report suspected breaches promptly.

7. Data Retention

We retain personal information only as long as necessary to provide services, meet legal obligations, or resolve disputes. Account data may be archived or securely deleted according to regulatory requirements.

8. User Rights and Access

You may request to:

• Access the personal information we hold about you.
• Correct any inaccurate or incomplete personal information.
• Request deletion of personal information, subject to limited exceptions where retention is required by law or contractual obligations.

Requests can be made via info@eziwash.com.au.

9. Cookies and Analytics

Cookies are small files that help us improve user experience. We only use strictly necessary cookies to manage sessions and ensure our platform and related services functions correctly.

Blocking these cookies may affect your ability to use certain services or features.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with the effective date. Continued use of our services constitutes acceptance of any changes.

11. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, contact: